request your return
log in to your customer account using the same email address you used to place your order, within 7 days of receiving it. if you haven't logged in before, we'll email you a one-time verification code, no password needed. see our full step-by-step login guide if you need a hand. once your request is reviewed, you will receive an approval email containing your returns form, and for australian orders, a prepaid return shipping label, or for international orders, our return shipping address.

prepare your item
ensure your item is in its original, unworn, and unwashed condition with all tags still attached.

send it back
package your item securely, ensuring the returns form is included inside.

australian orders: a prepaid return label is included with your approval email, ready to print. please note, a flat $10 return shipping fee is deducted from your store credit.

international orders: your approval email will include our return shipping address. you are responsible for arranging and paying for your own return shipping to this address.

please post within 7 days of your approval email, using a tracked postal service where available.*

receive your store credit
once your return has been received and inspected by our team, we will email your store credit to the email address used for the original order.

online returns: all online orders must be returned to our head office. we do not accept online returns or exchanges in-store.

store credit: we do not offer refunds for change of mind. returns are eligible for store credit only.

exchanges: while we process returns as store credit, we are happy to help you secure a different size. if you wish to exchange, please email info@theblackandwhite.store once you have submitted your return request. if available, we will put the item aside for you until your return is processed.

final sale: any items marked final sale are not eligible for a return or store credit.

shipping cost: for australian orders, the only cost to you is a flat $10 return shipping fee, deducted from your store credit once your return is processed, your prepaid label is provided.

international customers will receive our return shipping address in their approval email and are responsible for their own return shipping costs in full. we highly recommend using a trackable service, as the black & white store is not liable for items lost in transit. we kindly ask that all returns are sent via a standard postal service rather than a courier, as our return address is a po box.

timeline: after 7 days of receiving your order, all sales are considered final for change of mind.