online returns
select your order type
1. request your return
log in to your customer account using the same email address you used to place your order, within 7 days of receiving it. if you haven't logged in before, we'll email you a one-time verification code, no password needed.
once your request is reviewed, you will receive an approval email containing your returns form, and a prepaid return shipping label.our return shipping address.
start a return2. prepare your item
ensure your item is in its original, unworn, and unwashed condition with all tags still attached.
3. send it back
package your item securely, ensuring the returns form is included inside.
a prepaid return label is included with your approval email, ready to print. a flat $10 return shipping fee is deducted from your store credit.
your approval email will include our return shipping address. you are responsible for arranging and paying for your own return shipping to this address. we ask that returns are sent via a standard postal service rather than a courier, as our return address is a po box.
please post within 7 days of your approval email, using a tracked postal service where available.*
4. receive your store credit
once your return has been received and inspected by our team, we will email your store credit to the email address used for the original order.
using store credit
log in to your account using the email address associated with your purchase to view and apply your balance automatically at checkout.
need more help?
see our step-by-step guide here.
log in to view store creditplease note:
online store credit expires in 3 years, we want you to take your time finding something you truly love.
store credit issued for an online order is valid for online purchases only.
please note
online returns: all online orders must be returned to our head office. we do not accept online returns or exchanges in-store. all online orders must be returned to the address specified in your approval email. we do not accept online returns sent to our store.
store credit: we do not offer refunds for change of mind. returns are eligible for store credit only.
exchanges: while we process returns as store credit, we are happy to help you secure a different size. email info@theblackandwhite.store once you have submitted your return request, and if available, we will put the item aside for you until your return is processed.
final sale: any items marked final sale are not eligible for a return or store credit.
shipping cost: the only cost to you is a flat $10 return shipping fee, deducted from your store credit once your return is processed. your prepaid label is provided.
shipping cost: you are responsible for your own return shipping costs in full. we highly recommend a trackable service, as the black & white store is not liable for items lost in transit.
timeline: after 7 days of receiving your order, all sales are considered final for change of mind.
*the black & white store is not liable for items lost in transit. we are unable to provide store credit for any items that do not reach us.
in-store returns
how to return in-store
visit us at our paddington store within 7 days of purchase, with your proof of purchase and our team will take care of it. please make sure your piece is still in its original condition: unworn & unwashed. we'll add 100% store credit to your account, valid for 3 years and ready to use online or in-store whenever you're ready to shop again.
once your return is processed, your store credit is added to your account.
store credit issued for in-store returns can be used for both online and in-store purchases.
for online purchases, log in with your email address to apply your balance at checkout.
for in-person purchases, simply share your email or phone number with our team at the counter and we will take care of the rest for you.
see our step-by-step guide on logging in here.
in-store exchanges
looking for a different size, or something else entirely? no problem, our team can swap it on the spot. any price difference can simply be paid on the day, or credited to your account for use online or in-store.
if a price difference is credited to your account, you can log in to view your balance and apply it automatically at your next online checkout, or simply let our team know next time you're in-store.
log in to view store credit