returns & exchanges

we offer 100% store credit for all eligible returns, less a $10 return shipping fee for australian orders. we do not offer direct refunds for change of mind or incorrect sizing.

for a full walkthrough of initiating your return, see the "how to return online" tab below.

all online orders must be returned to the address specified on the return approval email. we are unable to accept online returns at our physical store location.

you must initiate your return via your customer account within 7 days of receiving your order. after 7 days, all sales are considered final.

to ensure a smooth return, you must receive approval and a returns form from us before posting your item back. for step-by-step instructions specific to your country, see the "how to return online" tab below.

for australian orders only, we provide a prepaid return label, a flat $10 fee is deducted from your store credit, so there's nothing for you to arrange. international customers are responsible for arranging and paying for their own return shipping, we recommend a tracked service where available, as we are unable to issue store credit for items that do not reach us.

to be eligible for a return, items must be in their original, saleable condition, unworn, unwashed, and unaltered with all tags still attached. items that do not meet these requirements will be returned to the sender.

gift cards are non-redeemable for cash and are not eligible for return. sale items purchased online are final sale and cannot be returned, exchanged, or refunded unless deemed faulty. once an order is placed, we are unable to make changes or cancellations. if a sale item is returned, it will be sent back to you at an additional charge. all sale orders will not be accepted in store.

every return starts the same way: log in to your account, submit your request within 7 days of delivery, and wait for our approval email. from there, your return is processed as store credit rather than a refund, issued to the email address on your order. see below for the specific process for your country.

the label, shipping cost, and address details differ depending on your region, look below for your specific instructions.

log in to your account using the email address associated with your purchase to view and apply your balance automatically at checkout.

please note, store credit issued for an online return is for online purchases only and can't be redeemed in-store.

see our step-by-step guide on logging in here.

visit us at our paddington store within 7 days of purchase, with your proof of purchase and our team will take care of it. please make sure your piece is still in its original condition: unworn & unwashed. we'll add 100% store credit to your account, valid for 3 years and ready to use online or in-store whenever you're ready to shop again.

once your return is processed, your store credit is added to your account.

store credit issued for in-store returns can be used for both online and in-store purchases.

for online purchases, log in with your email address to apply your balance at checkout.

for in-person purchases, simply share your email or phone number with our team at the counter and we will take care of the rest for you.

see our step-by-step guide on logging in here.