RETURNS
ONLINE RETURNS POLICY
- ALL online orders MUST be returned to our head office no online orders can be returned in store
- We do not offer refunds or exchanges for change of mind, only store credit
- If you would like to exchange for a different size (in the same style), please email info@theblackandwhite.store
- We will not accept your return & will return it back to you if found to be worn, damaged, altered or washed
- Items must be in original condition with all tags attached
- Items must not be worn, damaged, altered or washed
- You must email info@theblackandwhite.store prior to returning any items to receive a returns form, return address & a Return Confirmation number (RC#) within 7 days of receiving your order
- Any item(s) marked final sale are not eligible for a return; exchange or store credit
- After 7 days all sales are final
- Any item(s) marked Final Sale are not eligible for a return, exchange, or store credit
To initiate a return please follow the instructions here.
HOW LONG IS STORE CREDIT VALID FOR?
Online store credit does not expire.
If you redeem a store credit with your purchase online, it is only valid for online purchases.
If you have any further questions please contact info@theblackandwhite.store
IN STORE RETURN POLICY
We do not accept refunds for change of mind, only exchange or credit note. We will provide an exchange or store credit if the following conditions are met:
- All exchanges must be in a saleable condition, we are not responsible for any item(s) that are not returned in a saleable condition. We will not accept your return for exchange if we consider the item(s) used
- After 7 days all sales are final
- Please retain your store credit receipt, as it cannot be replaced or reprinted
- Any item(s) marked Final Sale are not eligible for a return, exchange, or store credit
- If you redeem a store credit with your purchase, you can only use this once. Should you return an item you purchase using store credit, you are only entitled to an exchange
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