shipping & delivery

once your order's placed, you'll get a confirmation email straight away, followed by a shipping email with tracking as soon as it's dispatched.

want to check in sooner? log in to your account using the same email address you used at checkout to find your order history and tracking details, all in one place.

prefer to skip the wait? click & collect is available at our Paddington store, completely free of charge, for products showing as available from our Paddington location on the product page. just select "pick up" as your delivery method at checkout, and we'll email you as soon as your order is ready to collect.

orders placed before 12pm AEST/AEDT (Australian Eastern Standard/Daylight Time) are processed and shipped within 24 hours, pending item availability. orders placed after 12pm, or over the weekend, ship the following business day.

all domestic orders are shipped via Australia Post.

orders over $139 AUD ship with free express shipping. orders under $139 ship via standard shipping ($9 AUD, 5-8 business days), with express available at checkout for $14.95 AUD (1-2 business days).

for a more specific estimate to your location, we'd recommend the Aus Post calculator, and you can find current windows on their domestic delivery times page.

if your shipping confirmation email hasn't landed within our usual processing window, reach out to us at info@theblackandwhite.store and we'll take a look.

want to check in sooner? log in to your account using the same email address you used at checkout, and you'll find your order history and tracking details all in one place.

all New Zealand orders are shipped from our warehouse in Sydney, Australia, via International Express, typically arriving 3-5 business days from dispatch. orders placed before 12pm AEST/AEDT (Australian Eastern Standard/Daylight Time) are dispatched the same day.

shipping is $30 NZD, with free International Express shipping on orders over $299 NZD.

for a more specific estimate, use the Aus Post international calculator.

if a delivery can't be completed due to incorrect contact details, the order will be returned to us. in these cases, an $80 AUD return shipping fee will be deducted from your final refund.

if your shipping confirmation email hasn't landed within our usual processing window, reach out to us at info@theblackandwhite.store and we'll take a look.

want to check in sooner? log in to your account using the same email address you used at checkout, and you'll find your order history and tracking details all in one place.

all U.S orders are shipped from our warehouse in Sydney, Australia, via AusPost International Express (Duties & Sales Tax Included).

orders under $258 USD ship for $35 USD. we do everything we can to get your order to you quickly, so please allow up to 12 business days for delivery.

orders placed before 12pm AEST/AEDT (Australian Eastern Standard/Daylight Time) are dispatched the same day.

for a more specific estimate, use the Aus Post international calculator.

please note: import duties, taxes, and other government charges can affect final pricing, and may vary depending on your country's current regulations.

if a delivery can't be completed due to incorrect contact details or a refusal to pay local customs fees, the order will be returned to us. in these cases, an $80 AUD return shipping fee will be deducted from your final refund.

if your shipping confirmation email hasn't landed within our usual processing window, reach out to us at info@theblackandwhite.store and we'll take a look.

want to check in sooner? log in to your account using the same email address you used at checkout, and you'll find your order history and tracking details all in one place.

all international orders are shipped from our warehouse in Sydney, Australia, via AusPost International Express. we do everything we can to get your order to you quickly, so please allow up to 12 business days for delivery. orders placed before 12pm AEST/AEDT (Australian Eastern Standard/Daylight Time) are dispatched the same day.

your local government may apply import duties, taxes, or customs fees on arrival, based on your order's value and your country's tax thresholds. as of 2026, many regions require these fees to be settled before delivery can be completed.

if a delivery can't be completed due to incorrect contact details or a refusal to pay local customs fees, the order will be returned to us. in these cases, an $80 AUD return shipping fee will be deducted from your final refund.

if your shipping confirmation email hasn't landed within our usual processing window, reach out to us at info@theblackandwhite.store and we'll take a look.

want to check in sooner? log in to your account using the same email address you used at checkout, and you'll find your order history and tracking details all in one place.