For any local customers based in Sydney, we offer a click & collect service at checkout. You will receive an email when your item is available for pickup. If you have any questions, please contact our store
Please note: order collection is available in line with our current store trading hours.
HOW DO I PLACE A CLICK & COLLECT ORDER?
- Select your desired style and size via the size drop-down on the product page
- At checkout, select 'Pick Up' as your preferred delivery method. Should your order contain several pieces, the pick-up service will only be available if all items are available for pick-up.
- Once your order is placed, you will receive an email from us to notifying you that your order has been received and when it will be ready to collect. Your Click & Collect order will usually be ready to collect within a day (as per trading hours), so keep an eye out for your notification.
- Head to our store to collect your order. Don’t forget to bring your collection email.
WHAT DO I DO IF I HAVEN'T RECEIVED A CONFIRMATION EMAIL?
If you haven't received an order confirmation email within 2-3 hours, we kindly ask you email our online Customer Care team.
If you haven't received a pick-up confirmation within 24 hours (dependent on trading hours), we kindly ask you contact our in store team.
THIRD-PARTY PICKUPS
CAN SOMEONE ELSE COLLECT MY ORDER ON MY BEHALF?
Yes. We understand that plans change. You are welcome to nominate a friend or family member to collect your pieces for you, provided you notify us in advance.
HOW DO I NOTIFY THE STORE?
To ensure your order reaches you safely, please contact us via email or phone at least two hours prior to collection. We ask that you provide your Order Number and the Full Name of the person who will be arriving. For security, we are only able to release orders to the person named in your authorisation.
WHAT DOES MY NOMINEE NEED TO BRING?
To facilitate a smooth handover, your nominee will need to present:
• A Copy of the Order Confirmation: This can be shown digitally on a mobile device.
• Valid Photo ID: We must verify their identity against the name provided in your notification.
ARE THERE ANY RESTRICTIONS?
Prior Notification: For the security of your purchase, we cannot release an order to a third party without prior written or verbal authorisation.
ARE THERE ANY CLICK & COLLECT FEES?
No. There is no delivery fee or minimum spend at checkout required for a Click & Collect order.
ARE ALL STYLES AVAILABLE FOR CLICK & COLLECT?
Yes, most styles are available for click & collect if it’s showing up as being available from our Paddington store underneath the product.
WHAT HAPPENS IF ITEMS IN MY CLICK & COLLECT ORDER ARE OUT OF STOCK?
All products ordered through the pick up service are subject to availability. This means that whilst we will do our absolute best to ensure availability of products you ordered, there may be instances where the products are out of stock in our store.
If this happens, you will receive communication from a store team member, notifying you whether part or all of your order is unavailable and confirm that we will process a refund to your original payment method.
CAN I RETURN OR EXCHANGE AN ITEM PURCHASED THROUGH CLICK & COLLECT?
All orders placed via our pick-up service, will follow our existing Returns policy.