In-Store Returns
we offer 100% store credit or exchanges for items returned to our paddington store. we do not offer refunds for change of mind.
timeline: items must be returned within 7 days of purchase.
condition: all items must be in original, saleable condition. we are unable to accept items that show any signs of wear.
using store credit issued in-store:
for online purchases, log in with your email address to apply your balance at checkout.
for in-person purchases, simply share your email or phone number with our team at the counter and we will take care of the rest for you.
exclusions: gift cards are non-redeemable for cash and are not eligible for return. sale items purchased in-store are final sale and cannot be returned, exchanged, or refunded unless deemed faulty.
credit receipts (legacy system): if you hold store credit issued via a printed receipt, please keep it in a safe place. as these are unique documents, we are unable to replace or reprint them unless you have a current active profile with us.
Customer Service
for all enquiries, please email info@theblackandwhite.store
please allow up to 2 business days for a response.
our online team is available monday to friday, 10am to 4:30pm aest (sydney, australia).
our office is closed on weekends and public holidays.
Store Credit & FAQs
how long is my store credit valid for? in-store store credit expires in 3 years, we want you to take your time finding something you truly love.
where can i use my credit? store credit issued in-store is valid for in-store and online purchases.
how do i use my store credit? log in to your customer account to view and apply your balance automatically at checkout. see our step-by-step guide here.
need more help? we are always here for you, in the meantime check out our faq page, or reach out to our team at info@theblackandwhite.store with any further questions.
*faulty or incorrectly supplied items are assessed separately, please email us before returning.