We offer Store Credit or Exchanges for items returned to our Paddington store.
We do not offer refunds for change of mind.
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Timeline: Items must be returned within 7 days of purchase.
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Condition: All items must be in original, saleable condition. We are unable to accept items that show any signs of wear.
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Using Store Credit issued in-store:
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for online purchases: log in with your email address to apply your balance at checkout.
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for in-person purchases: simply share your email or phone number with our team at the counter and we will take care of the rest for you.
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Exclusions: Gift Cards: Gift cards are non-redeemable for cash and are not eligible for return. Sale: All sale items purchased in-store are final sale and cannot be returned, exchanged, or refunded unless deemed faulty.
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credit receipts (legacy system) if you hold store credit issued via a printed receipt, please keep it in a safe place. as these are unique documents, we are unable to replace or reprint them unless you have a current active profile with us.
store credit & faqs
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how long is my store credit valid for? in-store store credit expires in 3 years; we want you to take your time finding something you truly love!
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where can i use my credit? store credit issued in-store is valid for in-store & online purchases.
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need more help? we are always here for you, in the meantime check out our faq page. please reach out to our team at info@theblackandwhite.store with any further questions.
please allow emails to be responded within 2 business days.our online team is available business days from 10 - 4:30 aest (sydney, australia) monday to friday.(please note: our office is closed on weekends and public holidays)
please note: our change of mind policy does not affect your rights under the australian consumer law.