in-store returns

we offer 100% store credit or exchanges for items returned to our paddington store.

we do not offer refunds for change of mind.

timeline

items must be returned within 7 days of purchase.

condition

items must be returned in original condition (unworn, unwashed and unaltered).

store credit

once your return is processed, your store credit is added to your account.

using store credit issued in-store

store credit issued for in-store returns can be used for both online and in-store purchases.

for online purchases, log in with your email address to apply your balance at checkout.

for in-person purchases, simply share your email or phone number with our team at the counter and we will take care of the rest for you.

log in to view store credit

need more help?

see our step-by-step guide on logging in here.

gift cards

gift cards are non-redeemable for cash and are not eligible for return.

sale items

please note that items determined to be final sale items, which were purchased during a sale promotion, cannot be returned.

faulty or incorrect items

these are assessed separately to our standard return policy.

please email us before returning a faulty or incorrectly supplied item.

if you hold store credit issued via a printed receipt, please keep it in a safe place.

as these are unique documents, we are unable to replace or reprint them.

the only exception is if you have a current active profile with us.

how long is my store credit valid for?

in-store store credit expires in 3 years, we want you to take your time finding something you truly love.

where can i use my credit?

store credit issued in-store is valid for both in-store and online purchases.

how do i use my store credit?

log in to your customer account to view and apply your balance automatically at checkout.

see our step-by-step login guide for more.

for all enquiries, please email info@theblackandwhite.store.

please allow up to 2 business days for a response.

our online team is available monday to friday, 10am to 4:30pm aest (sydney, australia).

our office is closed on weekends and public holidays.