returns & exchanges

change of heart? no stress. you have 7 days from delivery to start your return. head to our returns portal, log in with the email address from your order, and let us know which piece you're sending back. once we've approved your request, we'll email you our head office address along with a returns form to include with your parcel.

one thing to note: a flat $10 fee covers your prepaid shipping label, which is deducted from your store credit.

want the full walkthrough? visit our step-by-step guide below.

how to return online guide

we don't offer direct exchanges online, but we're happy to help you secure a different size. email info@theblackandwhite.store once your return request is submitted and, if available, we'll set it aside for you.

visit us at our Paddington boutique within 7 days of delivery, with your proof of purchase and our team will take care of it. please make sure your piece is still in its original condition: unworn & unwashed. we'll add 100% store credit to your account, valid for 3 years and ready to use online or in-store whenever you're ready to shop again.

looking for a different size, or something else entirely? no problem, our team can swap it on the spot. any price difference can simply be paid on the day, or credited to your account for use online or in-store.