log in to your customer account using the same email address you used to place your order, within 7 days of receiving it. if you haven't logged in before, we'll email you a one-time verification code, no password needed.

once your request is reviewed, you will receive an approval email containing your returns form, and a prepaid return shipping label.

ensure your item is in its original, unworn, and unwashed condition with all tags still attached.

package your item securely, ensuring the returns form is included inside.

a prepaid return label is included with your approval email, ready to print. a flat $10 return shipping fee is deducted from your store credit.

your approval email will include our return shipping address. you are responsible for arranging and paying for your own return shipping to this address. we ask that returns are sent via a standard postal service rather than a courier, as our return address is a po box.

please post within 7 days of your approval email, using a tracked postal service where available.*

once your return has been received and inspected by our team, we will email your store credit to the email address used for the original order.

online returns: all online orders must be returned to our head office. we do not accept online returns or exchanges in-store.

store credit: we do not offer refunds for change of mind. returns are eligible for store credit only.

exchanges: while we process returns as store credit, we are happy to help you secure a different size. email info@theblackandwhite.store once you have submitted your return request, and if available, we will put the item aside for you until your return is processed.

final sale: any items marked final sale are not eligible for a return or store credit.

shipping cost: the only cost to you is a flat $10 return shipping fee, deducted from your store credit once your return is processed. your prepaid label is provided.

shipping cost: you are responsible for your own return shipping costs in full. we highly recommend a trackable service, as the black & white store is not liable for items lost in transit.

timeline: after 7 days of receiving your order, all sales are considered final for change of mind.

*the black & white store is not liable for items lost in transit. we are unable to provide store credit for any items that do not reach us.